Frequently Asked Questions
How many times must I take the vehicle for repair before I can complain? +
There's no fixed number, but courts expect at least 2-3 attempts. If the same major defect recurs, consumer courts treat it as a manufacturing defect after even a single failed repair in some cases.
Can I claim for a vehicle that met with an accident after a defect? +
Yes — if the accident was caused by the manufacturing defect (brake failure, steering lock, etc.), you can claim for both the defect repair and damages caused by the accident.
What if the dealer says the warranty doesn't cover this? +
Warranty terms cannot override your statutory rights under the Consumer Protection Act. If the defect exists and was not caused by misuse, you are entitled to remedy regardless of warranty fine print.
Time limit to file? +
2 years from the date of purchase (if defect was present from the start) or from the date the manufacturer refused to fix the defect.